Contact Us

Got a question about one of the Canadian online casinos we've reviewed, spotted something that needs updating, or just want to share your own experience with a no deposit bonus? This page covers the ways to reach Online Casino, and what we can (and can't) help with.

How to reach us

The quickest way to get in touch is by email at [email protected]. We read every message and try to respond within a reasonable timeframe, though during busy periods it may take a little longer than usual.

When writing in, it helps to include:

• The name of the casino brand your query relates to, if applicable
• Whether your question is about a bonus offer, a review, or the site generally
• Any relevant details, such as screenshots or dates, if you're reporting an issue

What we can help with

Our team focuses on independent research and comparison of Canadian online casino sites, so we're best placed to answer questions such as:

• Clarifying how a no deposit bonus or welcome offer listed on the site works
• Pointing out an error, outdated detail, or broken link in one of our reviews
• General questions about how we rate and rank casinos featured here
• Suggestions for brands or topics you'd like to see covered

What we can't help with

We're a comparison and review resource, not a casino operator, payment provider, or regulator. That means we're not able to:

• Access, verify, or make changes to your account at any casino
• Process deposits, withdrawals, or bonus credits on a brand's behalf
• Resolve disputes over winnings, wagering requirements, or account verification

For any of the above, the casino's own support team is the right first stop — most Canadian-facing sites offer live chat or email support directly through their platform. If you're dealing with a dispute that hasn't been resolved by the operator, our Responsible Gambling page has information on where to turn next.

Before you write in

A number of common questions are already answered elsewhere on the site. It's worth checking these first:

• Our About Us page explains who we are and how we approach reviewing Canadian casinos
• Our Terms and Conditions page covers how the site operates and how our content is intended to be used
• Our Responsible Gambling page has guidance and support resources for anyone concerned about their play

A note on our reviews

Feedback from players matters to us. If you've signed up with one of the brands featured on this page — whether that's Cashed, SlotsGem, WinnerIsland, or another operator in our rankings — and something in your experience didn't match what's described here, we want to know. Genuine reader input is one of the ways we keep our comparisons accurate as offers and terms change over time.

We should be upfront that some links on this site are commercial in nature and may earn us a commission if you sign up through them. This never influences how a casino is rated or ranked; our editorial team assesses each brand on the same criteria regardless of any partnership.